Travel Unity Services

Practical support to help travel industry leaders implement inclusive practices.

Ways to Work With Travel Unity

Workshops & Training

Interactive sessions that help teams understand inclusive practices and apply them to real travel industry situations.

Guided by Travel Unity

Ongoing consulting and strategic support to help leaders apply inclusive practices across decisions, communications, partnerships, and operations.

Assessments

Review policies, communications, programs, operations, and traveler experiences to identify where inclusive practices are working and where there are opportunities to improve.

Custom Industry Events

Partner-designed gatherings that connect travel industry leaders with community, workforce, and economic development goals.

Why Organizations Work with Travel Unity

Many organizations want to be more welcoming and inclusive, but they are not always sure where gaps exist, how to talk about the work, or how to turn values into practical decisions.

Travel Unity helps organizations:

Strengthen trust with communities, travelers, members, and partners
Improve programs, events, communications, and operations
Support staff and leadership with practical inclusive practices
Identify barriers, respond credibly, and connect welcoming practices to growth, workforce, community, and visitor experience goals

Our Approach

Building Understanding

We help teams develop the knowledge and perspective needed to better understand travelers, colleagues, and communities.

Build empathy through real-world examples and guided discussion
Recognize assumptions that shape decisions and communication
Learn how identity, culture, and lived experience affect travel
Understand the needs of the people and communities they serve

Turning Understanding Into Practice

We guide organizations in applying what they learn to the practices, decisions, and relationships that shape people’s experiences.

Review policies, communications, programs, and operations
Identify barriers that may limit access, belonging, or participation
Strengthen responses when issues or mistakes arise
Build partnerships that support more welcoming and equitable outcomes

How Travel Unity Helps Organizations Move Forward

“These conversations can be uncomfortable. I said things and afterward I thought, why did I say all of that? “Oh, because I felt comfortable enough to.””

From internal alignment to community leadership

Travel Unity worked with Visit Greater Palm Springs to connect inclusive practices to staff alignment, partner engagement, community relationships, and future hospitality and tourism career pathways.

This multi-year engagement began with internal assessment and staff alignment, then expanded into departmental conversations, organizational certification support, city and partner discussions across the Coachella Valley, and student programming connected to hospitality and tourism careers.

How Travel Unity helped:

Internal alignment with staff and leadership
Department-level conversations around practical inclusive practices
Support for organizational certification and destination-wide welcoming practices
Conversations with partners and community stakeholders
Student programming connected to hospitality and tourism career pathways

“Travel Unity helped us clarify the DEI lane, stay accountable, and identify systems that could help codify the work.”

Supporting inclusion work through organizational transition

Travel Unity worked with Clackamas County Tourism / Oregon’s Mt. Hood Territory during a period of organizational change, helping the team move from broad interest in inclusion to clearer structure, shared language, and practical next steps.

The engagement included staff interviews, departmental conversations, board and staff training, HR and marketing assessments, and support for an equity action plan. The work was designed to help inclusion become less of a standalone topic and more connected to strategy, communications, internal practices, partner engagement, and accountability.

How Travel Unity helped:

Created space for staff and leadership to name questions, concerns, and opportunities
Reviewed HR and marketing practices through an inclusion lens
Facilitated board and staff training focused on practical application
Helped identify where inclusion could be built into everyday work, not treated as a separate box to check
Supported the development of an equity action plan for continued implementation

“Travel Unity’s training helped elevate the importance of this work across our team and made clear that each of us is responsible for our collective voice.”

Turning inclusive values into an action plan

A regional Southeast U.S. destination organization wanted to move from broad commitment to clearer action across staff training, communications, human resources, stakeholder engagement, and long-term planning.

Travel Unity helped the organization use its Standards as a practical framework for planning, discussion, and accountability. The engagement connected staff learning, committee structure, internal practices, marketing materials, leadership development, and certification pathways into a more coherent plan.

How Travel Unity helped:

Guided planning through Travel Unity Standards
Supported staff learning and leadership development
Reviewed communications, visitor-facing materials, and internal practices
Helped connect inclusion goals to annual business planning
Created a clearer path for staff, leadership, and committee members to keep the work moving

In practice, the work helped the organization:

Build inclusion goals into its annual business plan
Strengthen its visitor guide and photography strategy
Improve how representative imagery was organized and used

Member insight for a national travel media association

Travel industry associations depend on members feeling heard, supported, and able to participate fully. But leaders do not always have a clear picture of what different members are experiencing, where barriers exist, or which concerns point to larger patterns.

Travel Unity supported a national travel media association through a confidential member assessment designed to surface candid feedback and guide practical next steps. The work included member survey analysis, focus group planning, review of association practices, findings presentations, and recommendations for leadership.

How Travel Unity helped:

Gathered candid member feedback across different roles and experiences
Identified themes related to belonging, access, accessibility, leadership trust, member engagement, cost, and representation
Helped leadership understand where communication, programming, operations, and member support could be strengthened
Created a clearer path for follow-up conversations and implementation

Testimonials

Travel Unity is leading the way in uniting people, teams, and communities.

Katie Stice, President/CEO, Rancho Mirage Chamber of Commerce

NTA’s collaboration with Travel Unity has proven invaluable for our DEI work.

Roni Weiss is a knowledgeable, genuinely empathetic, and resourceful colleague, and I have such respect for how he can bring a complex and sometimes sensitive topic to a level of awareness building, understanding, and action.

Catherine Prather, President, NTA

Considering Working With Us?

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